General terms & conditions
Terms of Website Use
Introduction
Welcome to the Tea Mountain website.
These Terms of Website Use govern your access to and use of this website. By accessing or using this website, you agree to be bound by these terms. If you do not agree with these terms, please do not use this website.
These terms should be read alongside our:
- Privacy Policy
- Cookie Policy
- Returns and Refunds Policy
- Shipping and Delivery Policy
- Subscription and Pre-Order Policy (where applicable)
About Us
Tea Mountain is a trading name of Engage Global 2019 Ltd, a company registered in England and Wales under company number 11941994.
Registered Office:
18 Sovereign Avenue
Gosport
Hampshire
PO12 4GT
United Kingdom
Contact Email:
Access to Our Website
Our website is made available free of charge.
We do not guarantee that our website, or any content on it, will always be available or uninterrupted. We may suspend, withdraw, discontinue or change any part of the website without notice.
You are responsible for ensuring that all persons who access our website through your internet connection are aware of these terms and comply with them.
Use of Our Website
You agree to use our website only for lawful purposes.
You must not:
- Use the website in any way that breaches applicable laws or regulations;
- Attempt to gain unauthorised access to any part of the website, server, database or network connected to the website;
- Introduce viruses, malware, trojans, worms or other harmful material;
- Interfere with the proper operation or security of the website;
- Use automated systems or software to extract data from the website without our prior written consent.
We reserve the right to restrict or terminate access to the website where we believe these terms have been breached.
Customer Accounts
Certain features of the website may require you to create an account.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You must provide accurate and complete information when creating an account and keep your details up to date.
You must be at least 18 years old to place an order on our website or have the consent and supervision of a parent or legal guardian.
Product Information
We make every reasonable effort to ensure that product descriptions, images, pricing and availability information are accurate.
However:
- Product images are for illustrative purposes only;
- Packaging, labelling and presentation may vary from those shown;
- Colours may vary depending on your device settings;
- Product availability may change without notice.
All products are subject to availability.
We reserve the right to correct errors, inaccuracies or omissions and to cancel or refuse orders where obvious pricing or product information errors have occurred.
Food Products and Allergens
Tea Mountain sells food and beverage products.
While we take reasonable precautions, some products may be packed or handled in environments where allergens are present.
Customers with allergies or dietary concerns should contact us before placing an order if they require further information.
Intellectual Property Rights
Unless otherwise stated, all content on this website, including text, product descriptions, photographs, graphics, logos, branding, artwork and design elements, is owned by or licensed to Tea Mountain and is protected by copyright, trademark and other intellectual property laws.
You may:
- View pages from the website;
- Print or download extracts for personal, non-commercial use.
You may not:
- Reproduce, distribute, modify or commercially exploit any content without our prior written permission;
- Use any Tea Mountain branding, logos or imagery in a manner that suggests endorsement or association without our consent.
Tea Mountain, Portsmouth Tea and associated branding remain the property of Tea Mountain or its licensors and may not be used without permission.
Links to Third-Party Websites
This website may contain links to third-party websites for your convenience.
We have no control over the content, availability or privacy practices of third-party websites and accept no responsibility for them.
Accessing third-party websites is entirely at your own risk.
Website Availability and Security
We do not guarantee that our website will be secure or free from bugs, viruses or other harmful components.
You are responsible for using appropriate security software and taking reasonable precautions when accessing the internet.
We shall not be liable for any loss or damage caused by viruses, cyberattacks or other harmful material arising from your use of the website, except where such liability cannot be excluded by law.
Limitation of Liability
The content on this website is provided for general information purposes only.
To the fullest extent permitted by law, Tea Mountain excludes all liability for any indirect, consequential or economic loss arising from the use of, or inability to use, this website.
Nothing in these terms excludes or limits liability for:
- Death or personal injury caused by negligence;
- Fraud or fraudulent misrepresentation;
- Any liability that cannot be excluded or limited under applicable law.
Privacy
We process personal information in accordance with our Privacy Policy.
By using this website, you acknowledge that you have read our Privacy Policy and understand how your personal information may be used.
Changes to These Terms
We may update these Terms of Website Use from time to time.
Any changes will take effect immediately upon publication on this website.
Your continued use of the website following any changes constitutes acceptance of the revised terms.
Governing Law
If you are a consumer, these terms are governed by the laws of England and Wales. You and we both agree that the courts of England and Wales shall have non-exclusive jurisdiction.
If you are a business customer, these terms and any disputes arising from them shall be governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.
Contact Us
If you have any questions regarding these Terms of Website Use, please contact:
Tea Mountain
18 Sovereign Avenue
Gosport
Hampshire
PO12 4GT
United Kingdom