Subscription and Pre-Order Cancellation Policy

Some products available from Tea Mountain may be offered as a subscription or pre-order. This policy explains how these purchases work and how they may be cancelled.

Subscriptions

When you purchase a subscription, you will receive repeat deliveries at the frequency you select when placing your order.

Your payment details will be stored securely by our payment provider and you will be charged automatically for each scheduled delivery unless you have chosen a prepaid subscription option.

Managing Your Subscription

You may pause, modify or cancel your subscription at any time through the link provided in your order confirmation email or by contacting us at hello@teamountain.co.uk.

Any changes or cancellations must be made before your next scheduled payment date.

If a subscription order has already been processed, packed or dispatched, cancellation will take effect from the following scheduled delivery and the current order will remain subject to our standard Returns and Refunds Policy.

Auto-Renewing Subscriptions

Where a subscription has a fixed term and is set to renew automatically, you may cancel the renewal at any time before the renewal payment is taken.

If the renewal payment has already been processed, the order will be treated as a normal subscription order and will be subject to our standard Returns and Refunds Policy.

Returns and Refunds

Subscription orders are covered by our Returns and Refunds Policy. For hygiene and food safety reasons, opened tea, herbal infusions, matcha and other consumable products cannot be returned unless faulty, damaged or supplied incorrectly.

Pre-Orders

A pre-order allows you to reserve products that are currently out of stock or not yet available for immediate dispatch.

Depending on the product, we may:

• Take full payment at the time of ordering;
• Take a partial deposit; or
• Store your payment details securely and collect payment when the product becomes available.

Estimated dispatch dates are provided for guidance only and may change due to circumstances beyond our reasonable control.

Cancelling a Pre-Order

You may cancel a pre-order at any time before the product has been dispatched.

If payment has already been taken, we will issue a full refund to your original payment method.

Once the order has been dispatched, it will be treated as a normal order and will be subject to our standard Returns and Refunds Policy.

Delays and Availability

If we are unable to fulfil a pre-order within a reasonable timeframe, or if a product becomes unavailable, we reserve the right to cancel the order and issue a full refund.

Your Statutory Rights

Nothing in this Subscription and Pre-Order Cancellation Policy affects your statutory rights under applicable consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.