Privacy and Cookie Policy

Introduction

Tea Mountain is committed to protecting your privacy and handling your personal information responsibly.

This Privacy and Cookie Policy explains what information we collect, how we use it, who we share it with, how we use cookies and your rights regarding your personal information.

By using our website, creating an account, placing an order or contacting us, you acknowledge that your personal information will be processed as described in this Privacy and Cookie Policy.

Who We Are

Tea Mountain is a trading name of Engage Global 2019 Ltd, registered in England and Wales under company number 11941994.

Registered Office:

Sovereign Avenue
Gosport
Hampshire
PO12 4GT
United Kingdom

Email: hello@teamountain.co.uk

For the purposes of UK data protection legislation, Tea Mountain is the data controller of the personal information collected through this website.

Information We Collect

Depending on how you interact with our website, we may collect:

Information You Provide

• Name
• Email address
• Telephone number
• Billing address
• Delivery address
• Account login details
• Order information
• Enquiries and correspondence
• Product reviews
• Marketing preferences

Information Collected Automatically

• IP address
• Browser type and version
• Device information
• Operating system
• Website usage information
• Pages viewed
• Referral sources
• Approximate geographic location

This information may be collected through cookies and analytics technologies.

How We Use Your Information

We use your information to:

• Process and fulfil orders
• Deliver products and services
• Manage customer accounts
• Respond to enquiries
• Provide customer support
• Send order confirmations and service-related communications
• Improve our website and services
• Prevent fraud and maintain security
• Comply with legal obligations
• Send marketing communications where you have consented

Legal Basis for Processing

We process personal information on one or more of the following legal bases:

Contract

To fulfil orders, process payments and provide customer support.

Legitimate Interests

To improve our website, understand customer behaviour, prevent fraud and secure our systems.

Consent

For marketing communications and certain advertising cookies.

Legal Obligation

To comply with tax, accounting and regulatory requirements.

Marketing Communications

If you subscribe to our newsletter or otherwise consent to receive marketing communications, we may send information about:

• New products
• Tea launches
• Special offers
• Events and markets
• Promotions
• Company news

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

We do not sell your personal information.

Cookies

What Are Cookies?

Cookies are small text files that are placed on your computer, tablet or mobile device when you visit a website.

Cookies help websites function properly, remember your preferences and improve your browsing experience.

How Tea Mountain Uses Cookies

We use cookies and similar technologies to:

• Enable essential website functionality
• Remember your preferences
• Maintain your shopping basket
• Process orders securely
• Analyse website traffic and performance
• Improve our website and services
• Measure the effectiveness of advertising campaigns

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the operation of our website and cannot be disabled through our website systems.

They enable functions such as:

• Shopping basket management
• Checkout functionality
• Account login
• Security features

Without these cookies, certain parts of the website may not function correctly.

Analytics Cookies

These cookies help us understand how visitors use our website.

For example, they allow us to see:

• Which pages are most popular
• How visitors move around the website
• Which products are viewed most frequently
• Website performance and errors

We may use services such as Google Analytics for these purposes.

Marketing Cookies

Marketing cookies help us understand the effectiveness of our advertising and may be used to display relevant advertisements on other websites or social media platforms.

We may use marketing technologies provided by companies such as:

• Google
• Meta (Facebook and Instagram)

Where required by law, marketing cookies will only be used with your consent.

Managing Cookies

Most web browsers allow you to:

• View cookies
• Delete cookies
• Block cookies
• Control cookie preferences

Please note that disabling certain cookies may affect website functionality.

Third-Party Cookies

Some cookies may be placed by third-party services that appear on our website, including Shopify, Google and Meta.

These providers operate under their own privacy and cookie policies.

Sharing Your Information

We may share personal information with trusted service providers where necessary to operate our business, including:

• Shopify
• Payment processors
• Delivery and courier companies
• Email marketing providers
• Analytics providers
• Professional advisers
• Regulatory authorities where required by law

We only share information necessary for the relevant service.

We do not sell your personal information.

Payment Information

Payments are processed securely through third-party payment providers.

Tea Mountain does not store full credit or debit card details on its own systems.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no internet transmission can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, tax, accounting and regulatory obligations.

Your Rights

Under UK data protection law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to certain processing activities
• Request transfer of your information
• Withdraw consent where processing relies on consent

Some rights may be subject to legal exceptions.

Children's Privacy

Our website is not intended for children under 13 years of age.

We do not knowingly collect personal information from children under 13.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for their content or privacy practices and encourage you to review their privacy policies separately.

Changes to This Policy

We may update this Privacy and Cookie Policy from time to time.

Any changes will be published on this page and become effective immediately upon publication.

Contact Us

Tea Mountain
Sovereign Avenue
Gosport
Hampshire
PO12 4GT
United Kingdom

Email: hello@teamountain.co.uk

Complaints

If you have concerns about how we process your personal information, please contact us first.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.